Pondy Archies is now online

Last Updated: August 21, 2025

Effective Date: August 21, 2025

1. Introduction

This Privacy Policy describes how Saptagiri (PondyArchies) ("we," "us," or "our") collects, uses, processes, and protects your personal information when you interact with our WhatsApp store, make purchases, or use our services. By using our services, you consent to the collection and use of information in accordance with this policy.

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.


2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Contact Information: Name, phone number, email address
  • Delivery Information: Shipping address, billing address
  • Order Information: Product preferences, purchase history, order details
  • Communication Data: WhatsApp messages, customer service interactions
  • Payment Information: As processed through Razorpay (we do not store payment details)

2.2 Automatically Collected Information

  • Device information and IP address
  • WhatsApp usage analytics
  • Order and transaction timestamps
  • Customer service interaction logs

3. How We Use Your Information

We use your personal information for the following purposes.

3.1 Order Processing and Fulfillment

  • Processing and completing your orders
  • Coordinating delivery and shipment
  • Sending order confirmations and updates
  • Managing returns, exchanges, and refunds

3.2 Customer Service

  • Responding to your inquiries via WhatsApp
  • Providing customer support
  • Resolving disputes and complaints
  • Improving our service quality

3.3 Business Operations

  • Maintaining accurate records for accounting and tax purposes
  • Analyzing business performance and customer preferences
  • Preventing fraud and ensuring security
  • Complying with legal obligations

3.4 Marketing Communications (With Consent)

  • Sending promotional offers and product updates
  • Sharing information about new products and services
  • Conducting customer satisfaction surveys

4. Data Sharing and Disclosure

We may share your personal information with the following third parties:razorpay

4.1 Service Providers

  • Razorpay: For secure payment processing and transaction management
  • WhatsApp/Meta: For message delivery and business communicationbusiness.whatsapp
  • Delivery Partners: For order fulfillment and shipping
  • Analytics Services: For business insights and performance analysis

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Payment Processing

We use Razorpay for processing payments. We do not store your payment card details on our servers. Payment information is encrypted using Payment Card Industry Data Security Standard (PCI-DSS) protocols. Your transaction data is only used as long as necessary to complete your purchase.iesd

For more information about Razorpay's privacy practices, please visit: https://razorpay.com/privacy/

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: Sensitive data is encrypted during transmission and storage
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Periodic security assessments and updates
  • Secure Infrastructure: Use of secure servers and data centers
  • Staff Training: Regular privacy and security training for our team

7. Data Retention

We retain your personal information for the following periods:secure

  • Transaction Records: 7 years for tax and accounting compliance
  • Customer Service Records: 3 years from last interaction
  • Marketing Data: Until you opt-out or request deletion
  • Account Information: Until account closure or deletion request

8. Your Privacy Rights

Under Indian privacy laws, you have the following rights:

8.1 Access and Correction

  • Right to access your personal information we hold
  • Right to correct or update inaccurate information
  • Right to request a copy of your data

8.2 Deletion and Portability

  • Right to request deletion of your personal information
  • Right to data portability in a structured format
  • Right to withdraw consent at any time

8.3 Communication Preferences

  • Right to opt-out of marketing communications
  • Right to unsubscribe from promotional messages
  • Right to manage notification preferences

9. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us:

  • Email: [Your Email Address]
  • WhatsApp: [Your WhatsApp Business Number]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]

We will respond to your requests within a reasonable timeframe, typically within 30 days.

10. WhatsApp-Specific Information

10.1 Message Encryption

WhatsApp messages are end-to-end encrypted. However, business metadata and analytics may be processed by WhatsApp.

10.2 Consent for Business Communications

By contacting us via WhatsApp, you consent to receive business communications related to your orders and customer service inquiries.

10.3 Opt-Out Options

You can stop receiving messages from us at any time by:

  • Sending "STOP" via WhatsApp
  • Blocking our business number
  • Contacting us directly to opt-out

11. Children's Privacy

We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it immediately.

12. International Transfers

If we transfer your personal information outside India, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

13. Cookies and Tracking

Our WhatsApp store may use analytics tools that employ cookies or similar technologies. This helps us understand user preferences and improve our services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Post the updated policy on our website
  • Send notification via WhatsApp or email
  • Update the "Last Updated" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

15. Compliance and Governance

This Privacy Policy complies with:

  • Information Technology Act, 2000
  • IT (Reasonable Security Practices) Rules, 2011
  • Digital Personal Data Protection Act, 2023
  • WhatsApp Business Messaging Policy
  • Razorpay's Terms and Conditions

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Saptagiri

  • Email: [email protected]
  • WhatsApp: 9865860398
  • Phone: 9865860398
  • Address: No. 1 & 2, 12th c cross, krishna nagar, lawspet, puducherry - 605008

Response Time: We aim to respond to all privacy-related inquiries within 3-5 business days.